Before an emergency plumber arrives, focus on limiting the damage and keeping everyone safe. If it is safe and you know where it is, turn off the stopcock, then keep away from any wet electrics. After that, contain the water, protect your belongings and get ready to explain what happened.
Stop the Water if You Safely Can
The stopcock controls the cold water coming into your home. It is often under the kitchen sink, but it may be in a utility room, under the stairs or near the front door. Turn it clockwise to close it. If it is stiff, do not force it, as an old valve can break.
Turning off the stopcock will not always stop every drop. Water already in the pipes, tanks or a hot water cylinder may keep draining for a while. Opening the cold taps can help empty the pipes faster, but leave anything to do with a boiler or hot water cylinder to a professional.
Keep Clear of Electrics
Water and electricity are a dangerous mix. If water is near sockets, light fittings or appliances, keep well away from them and do not touch any switches. Only turn off the power at the consumer unit if it is completely dry and safe to reach. If you are in any doubt, keep everyone out of the area and contact an electrician as well.
Never try to repair pressurised pipework, gas appliances or electrics yourself. Your job is simply to make the area as safe as you can until help arrives.
Contain the Water and Protect Your Things
Use buckets, bowls and old towels to catch drips and soak up standing water. If water is coming through a ceiling, place a container underneath and keep people out of the room below. A bulging ceiling can be heavy with water, so do not stand directly beneath it.
Move furniture, rugs, electrical items and anything precious away from the wet area. Lift items off the floor where you can. If a toilet is close to overflowing, do not flush it again.
Get Ready for the Plumber
A little preparation helps the visit go smoothly. Clear a path to the problem and to the stopcock, and move cars or bins if access is tight. If you have pets, keep them in another room.
It also helps to note what you saw and when it started. Take a few photos or a short video of the leak and any damage, as these can be useful for your own records or an insurance claim. Write down anything you have already tried, such as closing a valve.
If you rent your home, tell your landlord or letting agent as soon as you can. Our page on what to expect from emergency plumbing visits explains the types of urgent problems we can help with.
If you are dealing with a leak or blockage right now and need a hand, call us on 01793 569521. We help homes and businesses in Swindon and can tell you what to do while you wait.